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Customer Service Policy (Compact with Texans)
The Texas Engineering Extension Service (TEEX) is dedicated to serving the needs of its customers through training, technical assistance and emergency response services. A member of The Texas A&M University System, TEEX provides training and technical assistance to more than 209,000 individuals each year from all 50 states, five U.S. territories, the District of Columbia and 61 countries.
As a TEEX customer, you should expect us to maintain our commitment to developing a highly skilled and educated workforce that enhances the public safety, health and economic growth of the state through the continued provision of training, technical assistance and emergency response.
NON-DISCRIMINATION POLICY
No individual will, on the basis of race, color, sex, religion, national origin, age or disability, be excluded from participation in, or be denied the benefit of, or be subjected to discrimination under any Texas A&M University System program or activity.
If you feel that you are being discriminated against, please contact the TEEX Human Resources Office at 979-458-6801 or at HR@teexmail.tamu.edu. We will be glad to assist you.
CUSTOMER SERVICE STANDARDS
TEEX Staff
TEEX staff will:
- Properly identify themselves when contacted by you
- Answer all your inquiries with respect and courtesy
- Provide you with prompt and accurate information
- Direct you, when necessary, to the appropriate personnel
TEEX Facilities
All TEEX facilities will provide:
- Reasonable access, as required by law
- Accurate signage to the facilities
- Clean, well-lit and suitable space for the intended purpose
You are invited to visit any of our TEEX facilities. To arrange a tour or to visit any of our facilities, please contact Client Relations Coordinator Laura Shehan at (979) 458-6979 (toll-free: 1-877-833-9638) or laura.shehan@teexmail.tamu.edu:
TEEX Headquarters
John B. Connally Building
301 Tarrow Drive
College Station, Texas 77840-7896
Brayton Fire Training Field
1595 Nuclear Science Road
College Station, Texas 77843-8000
Emergency Operations Training Center
1595 Nuclear Science Road
College Station, TX 77843-8000
Riverside Campus
Highway 21 West
Bryan, Texas 77803
Professional and Regulatory Training
15515 James W. Aston Blvd
Mesquite, Texas 75181
H. B. Zachry Training Center
9350 South Presa
San Antonio, Texas 78223
Center for Marine Training and Safety
8701 Teichman Road
Galveston, TX 77554
Communications
When communicating with you, TEEX resolves to:
- Provide updated employee telephone listings and/or e-mail addresses
- Promote TEEX toll-free numbers
- Provide straight-forward telephone access for inquiries
- Minimize the time you spend on hold and quickly transfer calls to the appropriate personnel
- Reply promptly to questions, inquiries and complaints
Web Site
Visitors to our Web site can expect:
- Prominently-displayed information regarding the Web site and about agency’s locations
- An employee directory that provides contact names, facility addresses, telephone and fax numbers, and e-mail addresses for full-time agency personnel
- Current information about, and/or links to, programs, services and events
- A user-friendly Web site with easy-to-read pages and instructions
- Customer service contact information
Service
Our customers will experience:
- Offices and centers with personnel capable of providing efficient service and accurate information
- Response times appropriate for all inquiries or questions
- The opportunity to provide feedback after every TEEX delivery of products and services
Printed Materials
TEEX will provide:
- Quality curriculum, classroom materials, publications, brochures and other print materials that are complete, up-to-date and accurate in their content
- Materials that have been reviewed for editorial quality and publication standards
- Customer service contact information displayed on printed materials
Information Distribution
Information regarding TEEX training courses or specific events is distributed through course brochures, TEEX Web site, e-mail subscription, fax (on request) and by toll-free telephone. To request information, please contact one of our toll-free numbers listed on this Web site.
Complaint Procedure
If you have a problem or a suggestion on how we can improve our customer service, please:
- Contact us through our toll-free telephone numbers, e-mail, Web site or mail service. Contact names, addresses, telephone and facsimile numbers for filing complaints are prominently displayed on the Web site, brochures, student evaluation surveys, and any related materials.
- Explain the nature of your complaint or suggestion. Your complaint will be handled professionally and courteously.
- Within 72 hours, we will respond to let you know the steps we are taking to resolve your complaint.
- After your complaint has been fully resolved, you will receive a written response confirming the resolution.
If you are not satisfied with the resolution of the complaint, please contact the TEEX Customer Service Representative listed below.
TEEX CUSTOMER SERVICE REPRESENTATIVE
Tony Tasillo
Texas Engineering Extension Service
John B. Connally Building
301 Tarrow
College Station, Texas 77840-7896
Email: tony.tasillo@teexmail.tamu.edu
Phone: (979) 458-6029
FAX: (979) 458-6822
Toll-free: (877) 833-9638